Fan FAQs

Okay.. cool. We hope we can answer some of your questions. Our goal is to provide you the fan with an amazing experience!

Why is my email required to use the download card?
Your email is required to auto-create your FanBox. Your FanBox is where you can securely download anything you purchase from your favorite artists on Fizz...
Sun, 12 Oct, 2014 at 8:25 PM
How can I re-download my purchases?
By simply logging into your FanBox, you will see all of the items you have ever redeemed using a download card or purchased through PayPal from an Artist ...
Sun, 12 Oct, 2014 at 8:27 PM
I lost my FanBox password?
That's ok. There are a few ways you can re-access your account.  Go to your email we sent you and click on the link.  That should provide...
Sun, 12 Oct, 2014 at 8:34 PM
I am not sure what audio format to download?
Well, the most popular format is MP3. You can't go wrong with that format. It will playback in iTunes, Spotify, Windows Media Player, iPhones & A...
Sun, 12 Oct, 2014 at 8:36 PM
What is my Fanbox for?
When you purchase media from an artist on Fizzkicks either through your PayPal account or by the use of a download card, we automatically store those dig...
Sun, 12 Oct, 2014 at 9:03 PM
How do I download an entire album?
You can either download each song or select to download entire album. We have done away with big zip files you have to have software to open. We found tha...
Sun, 12 Oct, 2014 at 9:04 PM
It says my download code is invalid?
If it says that then you probably either are using a code that has already been all used, has expired or there is some issue. In an unlikely event this ha...
Sun, 12 Oct, 2014 at 9:05 PM
Where are the files I downloaded?
By default, downloads generally end up in your My Downloads or My Music folders depending on how you set it. If you still can't find it, just go back...
Sun, 12 Oct, 2014 at 9:06 PM
Can I download direct to my mobile device?
If you have an Android devices you can download direct from Fizzkicks to your mobile. If you have a Mac devices such as iPhones you need to download...
Sun, 12 Oct, 2014 at 9:07 PM
How do I get the music I downloaded into my media player?
To add files to your iTunes library, you can use these options: Drag files from the Finder to the appropriate icon on the left side of the iTunes wind...
Sun, 12 Oct, 2014 at 9:08 PM